Privacy Policy

Who is collecting the data?

Here at Forever Audio LTD we take your privacy and protecting the data we hold about you seriously. This privacy policy explains how we use any personal information we collect about you when you use this website, and when you engage with us to make use of the services we provide. Forever Audio LTD registered address is 114-115 Tottenham Court Rd, London W1T 5AH. Our company registration number in the UK is 05439179.

What information do we collect about you?

We may collect and process the following data about you:
- The information you give us. You may give us information about yourself by completing forms on our websites or by corresponding with us by phone, e-mail or otherwise.
- This includes information you voluntarily provide us with when you register to use our site, participate in customer reviews or other social media functions, when you take part in a survey or when you report a problem with our site.
- The information you give us may include your name, address, e-mail address and phone number. Please also see our Cookie Policy below.

What is the legal basis for processing the data?

There are a number of reasons we may process your personal data:

  • We may collect and process your data with your consent, for example if you subscribe to a newsletter we produce and send out.
  • We may require your personal data in order to engage in business with you, or fulfil a contractual obligation.
  • We may process your data if the law requires us to (eg in relation to fraudulent or criminal activity).
  • We may use your data in order to pursue our legitimate interests in a way which might reasonably be expected as part of running our business (eg to contact you about our products and services).

Will the data be shared with any third parties?

Forever Audio Ltd will not share your information for marketing purposes with companies outside.

If you engage in business with us and make use of our services, we may send some of your details to and also use information from credit reference agencies and fraud prevention agencies.

How long will the information be used?

We collect information about you in order to:

  • Respond to you when you have contacted us.
  • Carry out any obligations arising from any contracts entered into between you and us, providing you with the services and information you request from us, and to manage your account with us.
  • If you agree, email you about other products and services we think may be of interest to you.
  • Personalise your repeat visits to our website.
  • Comply with our contractual or legal obligations to share data with law enforcement.

How long will the data be stored for?

Retention timescales will vary depending on the purpose of the data being given to us:

  • Website Cookie data will be retained for 26 months on Google's secure servers.
  • Any marketing material you request from us will result in your email address being stored securely until you unsubscribe.
  • Any finance related data submitted to us for billing will be stored securely for 6 years from the most recent bill as per HMRC requirements.

How do we protect the data?

We treat all data we process with care, and take all necessary steps required in order to protect it. We secure access to our websites and applications using SSL encryption.

What rights does the data subject have?

You have the right to:

  • Ask for a copy of any of your personal data held by Forever Audio LTD at any time.
  • Request we correct any personal data of yours which is incorrect, out of date or incomplete.
  • Request that we stop using your data to contact you for marketing purposes.
  • Request that we stop processing any data which you have already given us consent to process.

For any of the above reasons, you can email us at [email protected] or write to us at Forever Audio LTD, 114-115 Tottenham Court Rd, London W1T 5AH. We will respond to your request within one month.

You can also stop us from contacting you by clicking the “Unsubscribe” link in any email communications you receive from us, or by replying to any direct emails requesting that you are no longer contacted.

How can the data subject raise a complaint?

If for any reason you believe that your data has not been handled correctly, or you are unhappy with our responses to your requests, you may raise a complaint with the Information Commissioner's Office at ico.org.uk/concerns.

Notification of Changes

We will notify you of any updates to our website terms and conditions or privacy policy when you next visit the site.

Cookie Policy

  1. Introduction

    • Our website uses cookies.
    • By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

  2. Credit

  3. About cookies

    • A cookie is a file containing an identifier that is sent by a web server to a web browser and stored by the browser.
    • Cookies may be either "persistent" or "session" cookies.
    • Cookies do not typically contain information that personally identifies a user, but personal information we store about you may be linked to cookies.
    • Cookies can be used to track users as they navigate a website and identify returning visitors.

  4. Our cookies

    • We use both session and persistent cookies on our website.
    • Cookie names:
      • __Host-token — for your login session
      • __Host-csrf — helps protect the site from CSRF attacks

  5. ReCaptcha cookies

  6. Blocking cookies

    • Most browsers allow you to refuse cookies.
    • Blocking all cookies will have a negative impact on usability.

  7. Deleting cookies

    • You can delete cookies already stored on your computer.
    • Deleting cookies will have a negative impact on usability.

  8. Our details

    • This website is owned and operated by Forever Audio LTD.
    • Registered in England and Wales.
    • Address: Forever Audio LTD, 114-115 Tottenham Court Road, London, W1T 5AH
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